99qq Privacy Policy

1Introduction

99qq ("we", "us", "the Platform") operates the online casino and sports betting website available at 99qq.bet. We are committed to protecting the personal information of every player and visitor who uses the 99qq platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which we use that data, the circumstances under which we may share it, and the rights available to you in relation to your personal data.

This Privacy Policy applies to all users of the 99qq platform, including registered players, prospective players who browse the site without registering, and any individual who contacts our support team. By accessing or using the 99qq platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms & Conditions, which govern your use of the platform as a whole.

2Information We Collect

We collect personal data in three broad ways: information you provide to us directly, information we collect automatically when you use the platform, and information we receive from third-party service providers. The categories of data we may collect are described below.

3How We Use Your Information

We use the personal data we collect for the following purposes. We will not use your personal data for any purpose that is incompatible with those listed below without first informing you and, where required by applicable law, obtaining your consent.

• To create and manage your 99qq account, including verifying your identity and age in accordance with our 21+ eligibility requirement.
• To process deposits, withdrawals, and all financial transactions on the platform, including communicating with our payment partners (bKash, Nagad, Rocket, and others) as required to complete each transaction.
• To deliver, improve, and personalise the services and games available on the 99qq platform, including analysing how players interact with the platform to identify technical issues and improve the user experience.
• To send you service communications, including account notifications, deposit and withdrawal confirmations, security alerts, and updates to our Terms & Conditions or Privacy Policy.
• To fulfil our legal and regulatory obligations, including anti-money laundering checks, fraud prevention, responsible gaming monitoring, and age verification.
• To respond to your enquiries, complaints, and support requests submitted to our team via email at [email protected].

4Legal Basis for Processing

We process personal data only where we have a valid legal basis for doing so. The legal bases on which we rely are as follows:

• Contract performance — processing that is necessary to provide the services you have requested, such as creating your account, processing transactions, and delivering your winnings.
• Legal obligation — processing that is required for us to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and fraud reporting obligations.
• Legitimate interests — processing that is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your data protection rights.
• Consent — where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5Sharing Your Information

99qq does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your personal data with third parties only in the following circumstances:

• Payment processors — we share the minimum necessary payment data with our payment partners (including bKash, Nagad, Rocket, Upay, and card processors) in order to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and applicable regulations.
• KYC and compliance providers — we may share identity documents and related data with third-party identity verification and anti-money laundering service providers for the purpose of verifying your identity and fulfilling our regulatory obligations.
• Technology and platform providers — our games are supplied by licensed third-party software providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi). These providers may receive anonymised gameplay data for the purpose of game auditing and fairness verification, but they do not receive your personally identifying information.
• Legal and regulatory authorities — we may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or where we determine in good faith that such disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

6Payment Data and Financial Information

When you make a deposit or request a withdrawal, the transaction is processed directly through our payment partners' infrastructure. 99qq does not store your full bKash PIN, Nagad PIN, Rocket PIN, card number, CVV code, or any other sensitive payment authentication credential on its own servers. We store only the reference data necessary to link a transaction to your 99qq account — such as the last four digits of a mobile wallet number, a transaction reference ID, and the payment method type used.

All financial data transmitted between your device and the 99qq platform is protected by SSL (Secure Sockets Layer) encryption. We conduct periodic security reviews of our data handling processes to ensure that payment data is handled in accordance with current security best practices.

7Cookies and Tracking Technologies

The 99qq platform uses cookies and similar tracking technologies to provide a functional and consistent user experience. A cookie is a small text file placed on your device by the platform when you visit. We use the following categories of cookies:

• Strictly necessary cookies — these are required for the platform to function and cannot be disabled. They include session authentication cookies that keep you logged in during your visit and security cookies that help prevent cross-site request forgery.
• Analytics cookies — these help us understand how players use the platform so that we can improve it. Analytics data is aggregated and anonymised where possible. We do not use analytics cookies to build individual marketing profiles.
• Functional cookies — these remember your preferences (such as your language setting) to provide a more personalised experience on your next visit.

Most mobile browsers allow you to control cookies through your device settings. Disabling strictly necessary cookies may impair the functionality of the platform. We do not use third-party advertising cookies or cross-site tracking cookies.

8Data Retention

We retain your personal data for as long as your 99qq account remains active and for a period thereafter as required by our legal and regulatory obligations. Account records, transaction histories, and KYC documents are typically retained for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements. After the applicable retention period has elapsed, your data will be securely deleted or anonymised.

9Data Security

99qq implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, access controls that restrict which employees and systems can access personal data, regular security assessments of our platform and infrastructure, and secure disposal procedures for data that is no longer required.

While we take all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, we will notify you as required by applicable law. You can help keep your account secure by using a strong, unique password and by contacting us immediately at [email protected] if you suspect any unauthorised access to your account.

10Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that 99qq holds about you. To exercise any of these rights, please submit a written request to [email protected]. We will respond to verified requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal data we hold about you, together with information about how it is used and with whom it has been shared.
• Right to rectification — if you believe that any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure — in certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligation to retain certain records for anti-money laundering and regulatory compliance purposes.
• Right to restriction — you may ask us to restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of that data is being resolved.
• Right to object — where we process your personal data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, email [email protected] with the subject line "Data Rights Request", your registered name, and your registered mobile number. We may ask you to verify your identity before processing your request. We will not charge a fee for reasonable requests.

11Children's Privacy

The 99qq platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that we have collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 99qq platform, please contact us immediately at [email protected].

12Changes to This Privacy Policy

99qq reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered players by posting a notice on the platform or sending a notification to your registered contact details.

Your continued use of the 99qq platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled.

13Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 99qq handles your personal information, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently.