Responsible Gaming at 99qq

Gambling is entertainment, not a source of income. 99qq provides practical tools and honest guidance to help every Bangladesh player stay in control of their gaming experience.

🔞 21+ Only — Play Responsibly

Playing Smart at 99qq

99qq is Bangladesh's trusted online casino and sports betting platform, and we take player welfare seriously. Responsible gaming is not a checkbox for us — it shapes how we design every feature, every tool, and every interaction on the platform. We believe that gambling should be a form of fun leisure that adds to your day, not something that controls it.

Whether you are a casual cricket bettor placing occasional wagers on BPL matches or a regular slots player in Dhaka or Chittagong, the tools on this page are available to all registered 99qq players free of charge and without judgment. Use them proactively — you do not need to be in crisis to set a limit.

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21+ Age Limit
Strictly enforced for all players on 99qq
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Deposit Limits
Set daily, weekly or monthly caps on your deposits
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Time-Out
Take a 24-hour, 7-day or 30-day break any time
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Self-Exclusion
Request a 6-month minimum exclusion from the platform
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Reality Checks
Periodic in-session reminders of time and amount spent
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Account History
Review your full betting and deposit history at any time
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21+ Only — No Exceptions

99qq is strictly for adults aged 21 and above. Playing on this platform by any person under the age of 21 is prohibited. We verify the age and identity of all players during the registration and KYC process. If you suspect a minor is using this platform, please contact us immediately at [email protected].

1Responsible Gaming Tools Available on 99qq

All of the following tools are available to registered 99qq players on request. To activate any tool, send an email to [email protected] from your registered email address or registered mobile number, clearly stating which tool you wish to apply and the parameters you want set. Our team will action your request within 24 hours.

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Deposit Limits

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 7 days. You may request a reduction at any time and it will take effect immediately. Deposit limits are one of the most practical ways to keep your gambling spend within a budget you are comfortable with.

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Time-Out

A time-out is a short-term voluntary break from the platform. You can request a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account will be suspended — you will not be able to log in, place bets, or make deposits. The time-out period will not be shortened once it has started. Any pending bets placed before the time-out will be settled normally.

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Self-Exclusion

Self-exclusion is a longer-term option for players who feel their gambling has become, or is at risk of becoming, problematic. A self-exclusion will be applied within 24 hours of your confirmed request and will remain in force for a minimum of six months. During self-exclusion you will not receive promotional communications from 99qq. After the minimum period has elapsed, reactivation requires a written request followed by a 24-hour reflection period.

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Account Activity History

Registered players can request a full statement of their account activity at any time, including all deposits, withdrawals, bets placed, and game results. Reviewing your own history is a powerful way to stay honest with yourself about how much you are spending and whether your gambling patterns are healthy. To request your activity statement, email [email protected].

2How to Activate a Responsible Gaming Tool

Activating any responsible gaming tool at 99qq is straightforward. Follow these steps:

  • Send an email to [email protected] using your registered email address or include your registered mobile number for identity verification.
  • In the subject line, write the name of the tool you need: "Deposit Limit", "Time-Out", or "Self-Exclusion".
  • In the body of the email, specify the parameters you want: the limit amount (for deposit limits), the duration (for time-out), or confirmation of your request (for self-exclusion).
  • Our support team will confirm activation within 24 hours. Time-outs and self-exclusions take effect from confirmation, not from the time of your request email.

No Questions Asked

Our support team will never question your reason for requesting a responsible gaming tool, and will never attempt to persuade you to change your mind or delay your request. Your welfare comes first.

3Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious, even to the person experiencing it. Knowing the warning signs is the first step to getting help. The following checklist is designed to help you reflect honestly on your own gambling habits.

Ask yourself honestly — do any of the following apply to you?

  • You gamble with money set aside for essential expenses such as rent, food, or utility bills.
  • You feel an urge to bet more in order to recover money you have already lost.
  • You have tried to reduce or stop gambling but found it difficult to follow through.
  • Gambling is causing conflict in your relationships with family, friends, or colleagues.
  • You feel anxious, irritable, or restless when you are not able to gamble.
  • You have borrowed money or sold possessions to fund gambling.
  • You hide your gambling activity from people close to you.

If you answered yes to any of the above

Please reach out to our support team at [email protected]. We will listen without judgment and help you activate the appropriate responsible gaming tool. You can also speak to someone outside of 99qq — talking to a trusted friend, family member, or counsellor is always a positive step.

4Tips for Keeping Your Gambling Safe and Enjoyable

Most players on 99qq gamble safely and enjoyably. Here are the habits that help keep it that way:

  • Set a fixed budget before you start playing — decide the maximum you are comfortable losing, and treat that as an entertainment expense, not an investment.
  • Never chase your losses. If you have reached your budget for the session, close the app and do something else. The games will still be there tomorrow.
  • Only play when you are in a positive frame of mind. Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol.
  • Take regular breaks. Set a timer on your phone so you remember to step away from the screen every 30-60 minutes during longer sessions.
  • Do not gamble as a way to cope with personal problems, financial pressure, boredom, or loneliness. If you find yourself doing this, it is a sign that gambling has shifted from entertainment to something else.
  • Keep gambling in proportion to the rest of your life. If you are spending more time or money on 99qq than on other hobbies, family time, or work, consider using a time-out or deposit limit to rebalance.

5Protecting Young People from Gambling

99qq enforces a strict 21-plus age verification process for all new registrations. Players are required to submit valid identity documentation — such as a Bangladesh National ID card or passport — before their account is fully activated. Any account found to be held by a person under 21 will be closed immediately, with no payout of funds.

If you share a device with younger family members in your household in Dhaka, Sylhet, Rajshahi, or elsewhere in Bangladesh, we strongly recommend enabling parental controls or device-level restrictions on your phone or tablet to prevent access to gambling sites. Many Android and iOS devices include built-in screen time and app restriction features that make this straightforward.

Report Underage Gambling

If you know or suspect that a person under 21 is using the 99qq platform — whether your own child, a sibling, or another young person — please contact us immediately at [email protected]. We take all such reports seriously and will investigate and act without delay.

6Our Ongoing Commitment

99qq is committed to maintaining responsible gaming as a core part of how we operate, not as an afterthought. We regularly review our player protection tools and update them to reflect best practices. We train our customer support team to handle responsible gaming conversations with care, empathy, and discretion. We do not send promotional communications to players who have activated a time-out or self-exclusion, and we do not target players with high-volume or high-stakes bonuses if their account history suggests vulnerability.

We understand that for the vast majority of our players across Bangladesh — from Dhaka and Chittagong to Khulna, Sylhet, and Cox's Bazar — 99qq is a source of genuine fun. Our goal is to keep it that way for everyone, and to provide meaningful support for the small number of players who may need it. If you have feedback or suggestions about our responsible gaming program, please email us at [email protected]. We read every message.

Play Smart. Stay in Control.

Have questions about responsible gaming tools or how 99qq works? Visit our FAQ page for quick answers, or explore the casino at your own pace — knowing that our player protection features are always here when you need them.

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